[Hiring] Customer Success Manager @Wunderkind

Role Description

The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.

The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels. This role is highly technical and requires in-depth training in our proprietary platform.

You'll work with some of the world's most prominent consumer brands on technology that materially moves their revenue.

Responsibilities and Level of Effort (LOE)

• Client Management & Strategic Advisory (40%)
  • Serve as the primary operational point of contact for enterprise clients, and grow into the advisor they bring problems to before they bring requests.
  • Build real relationships across the client org — practitioners, managers, and the people who sign the renewal.
  • Set expectations directly and early on scope, timelines, and trade-offs.
  • Partner with the account team on renewal and growth conversations, bringing the performance narrative and the strategic case for what's next.
  • Enable client stakeholders to get real value out of Wunderkind's UI for analytics and campaign management.
  • Run regular check-ins, ideation sessions, and process reviews that clients actually want on their calendar.
  • Own the campaign performance and platform narrative in Executive Business Reviews, in partnership with the Account team.
• Campaign Ideation & Execution (40%)
  • Lead end-to-end project management of client campaigns from concept to launch, on time and aligned to the client's business goals.
  • Bring ideas. The best CSMs here propose the campaign the client hadn't thought to ask for.
  • Collaborate with Professional Services, Product, and Analytics to deploy campaigns, troubleshoot issues, and implement optimizations.
  • Provide an extra layer of QA on campaign builds, integration errors, and program quality.
  • Monitor platform performance and client KPIs, surfacing risks and opportunities proactively.
  • Maintain clear client documentation: performance reports, action plans, and feedback summaries.
• Strategic & Ad-Hoc Initiatives (20%)
  • Test new features, pressure-test our roadmap, and give Product honest feedback grounded in what your clients actually need.
  • Advocate internally for your clients so their voice shapes product development and service delivery.
  • Contribute to how we work: process improvements, playbooks, and the operational fixes that make the whole team faster.

Qualifications

• 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.
• Hands-on experience in a major ESP is a significant plus — Salesforce Marketing Cloud, Klaviyo, or Braze especially.
• Agency experience is a plus.
• Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes.
• Practical experience with marketing technology platforms and consumer brand strategy.
• Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals.
• Analytical mindset with a proven ability to interpret data and drive performance improvements.
• Excellent organizational skills and the ability to prioritize across multiple projects in a fast-paced environment.
• Strong business acumen and the ability to navigate complex organizations.
• Bachelor's degree in Business, Marketing, or a related field.

Requirements

• Up to 20% travel to attend client meetings and key events as needed.

Benefits

• The base salary range for this role is $72,000-$90,000 + $11,500 Variable.
• Actual compensation packages are based on several factors that are unique to each specific candidate.