[Hiring] Customer Success Manager @Wishpond Technologies

Role Description

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai.

Responsibilities

• Manage a high‑volume book of SMB and mid‑market accounts
• Drive engagement through scaled touchpoints rather than manual check‑ins
• Prioritize accounts based on health, risk, and opportunity
• Ensure customers launch successfully and reach early time‑to‑value
• Monitor usage and proactively intervene when accounts stall
• Partner with onboarding to ensure smooth, consistent handoffs
• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows
• Build repeatable playbooks for onboarding, adoption, and renewal
• Continuously improve processes to support more customers efficiently
• Identify at‑risk accounts early using health signals
• Take proactive action to reduce churn and improve customer outcomes
• Support renewal motions through ongoing engagement and value reinforcement
• Use tools like Vitally, Intercom, and CRM data to manage your book
• Track key KPIs including adoption, engagement, churn risk, and retention
• Share insights with the team to improve product, processes, and customer experience
• Other duties as assigned.

Qualifications

• 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment
• Experience managing a high-volume book of business
• Strong operational mindset
• Comfortable working with data and identifying trends
• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
• Experience building or optimizing CS playbooks and automation workflows
• Proactive communicator with strong organizational skills
• Able to balance speed, quality, and scale
• Ability to work both independently and collaboratively as part of a diverse team
• Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment
• Organized, administratively strong, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

Requirements

• Provide your own workstation, computer, headset, and have a fast and reliable internet connection
• May be required to download and utilize company software
• Background verification, including employment reference, criminal record and credit checks
• Must provide a valid government-issued photo ID as part of the onboarding process
• Prepared to work standard business hours based on Pacific time

Benefits

• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada

Application Process

If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter.

SalesCloser.ai is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation.

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

Internal applications will be accepted until Thursday, August 27, 2026, at 4 pm Pacific.