[Hiring] Customer Success Manager @VanishID

Role Description

We are adding a Customer Success Manager to our team who will drive value for our customers from day one. This person will onboard, retain, and grow our customer accounts, and serve as the technical partner who connects VanishID to each customer's identity and security stack. This role will report to the Head of Customer Success.

This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.

• Own onboarding end-to-end:
• Get new customers live quickly, from kickoff through technical setup, including SSO (SAML/OIDC) and SCIM provisioning with providers like Okta and Microsoft Entra ID.
• Make VanishID a trusted part of how they protect their people.
• Drive technical integrations:
• Help customers solve problems by enriching their identity data with our intelligence across their systems (from the SOC to HR).
• Connect VanishID to their tools through our REST API and webhooks, and pull in engineering when a problem needs a deeper hand.
• Drive adoption and retention:
• Monitor account health, catch risk early, and run the check-ins that keep customers seeing value.
• Present to executives:
• Lead Quarterly Business Reviews for your customers that show impact and set expectations on what comes next.
• Deliver 1:1 executive debriefs that help protect our most targeted users.
• Grow the account:
• Spot expansion opportunities as customer needs evolve and build the business case for additional protection tiers.
• Be the voice of the customer:
• Bring field insight back to our product team and help shape what we build next.

Qualifications

• 3–5 years in Customer Success, Account Management, or a related client-facing role.
• Working technical fluency.
• Exceptional communication and presentation skills.
• A balanced approach to customer success.
• Proficiency with CRM platforms.

Requirements

• Hands-on identity provider experience (Okta, Microsoft Entra ID, or Ping).
• Comfort with REST APIs and webhooks.
• Prior identity or IT admin background, or experience supporting technical integrations for customers.
• Experience in cybersecurity, privacy, or adjacent industries prioritized.
• Familiarity with Customer Success platforms.
• Relevant certifications such as PMP, CIPP, or CISSP.
• Startup or small-team experience with a self-starter mentality.
• Background serving executives and VIPs as customers with high-touch, white-glove service.

Benefits

• Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents.
• Dental and vision plans with partial employer-paid coverage.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy.
• Employer-paid short- and long-term disability insurance.
• Equity in a growing startup.
• 401k with employer match and immediate vesting (both Traditional and Roth).
• Discretionary PTO (we trust you to take time off when you need it!).
• 13 annual holidays off.
• AI Tool Stipend for Personal Use.
• Paid parental leave.
• Monthly virtual events.
• A truly remote-first environment.