[Hiring] Customer Success Manager @Guesty

Role Description

We are seeking a talented and motivated CSM to join our team!

• Manage relationships and serve as a trusted advisor to Guesty’s high-value customers.
• Serve as a subject matter expert on the Guesty Platform.
• Identify and understand customer business drivers to increase engagement with Guesty’s product offerings.
• Recommend strategic solutions and best practices to address specific customer business needs.
• Act as the primary escalation point for customer concerns regarding all Guesty products and services.
• Negotiate commercial terms for new product upsells and contract renewals.
• Manage complex and ambiguous customer situations through effective cross-departmental collaboration.
• Maintain deep industry knowledge of the short-term rental market, particularly within the Americas.
• Advocate for customer needs to drive internal product enhancements.
• Develop and execute success plans to maximize customer growth and retention.
• Deliver comprehensive training on new and existing platform features.
• Troubleshoot and resolve technical issues effectively.

Qualifications

• 2+ years of experience in Customer Success or Account Management within a complex SaaS environment.
• Strong technical acumen and robust analytical skills.
• Excellent interpersonal and internal communication skills.
• Ability to quickly master new products and evolving technologies.
• A professional, patient, and engaging demeanor.
• Proven ability to multitask and manage competing priorities across multiple accounts.
• Genuinely passionate about driving client success.
• Experience working with distributed teams and remote clients.
• Willingness to travel occasionally within the United States, Canada, and to the R&D center in Israel.
• Experience in the hospitality or property management industry is a distinct advantage.
• Native-level English proficiency is required.
• Fluency in Spanish is a significant plus.

Requirements

• Compensation range: 75-95k OTE annually.
• *Exact compensation may vary based on skills, experience, and location.*

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) Retirement Savings Plan & Employer Match.
• Paid time off.
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities.

Company Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.