[Hiring] Customer Success Manager @Tucuvi Care SL

Role Description

We’re looking for a new Customer Success Manager to join our team—leading hospital implementations and bringing speed, clarity, and empathy to every user, both patients and healthcare professionals.

Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enabling them to use our technology independently. Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success.

Our goal is to deliver real impact from day one. Thus, you’ll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital’s needs.

What to expect during your first months with us:

• During the first 3 months: You'll have an onboarding with specific trainings to help you gain a deep understanding of our team structure, workflows, and the intricacies of our product. You'll be leading implementations independently from start to finish: running kick-off meetings, configuring the platform, aligning with technical and clinical stakeholders, and providing first-line support.
• From month 3 to 6: You’ll fully own your day-to-day balancing multiple fast-paced deployments while continuing to support each hospital after go-live. You’ll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity.
• By month 12: You’ll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners.

Responsibilities

• Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery.
• Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements.
• Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes.
• Translate usage data and clinical impact into tangible value aligned with each organization’s KPIs.
• Lay the groundwork for renewals and future transition plans starting in month 6: identifying key stakeholders, timelines, and potential risks.
• Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals.
• Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

Requirements

• Over 2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops). Experience in stakeholder-facing roles is a strong plus.
• A solid understanding of healthcare environments, with confidence to engage with clinical staff and decision-makers.
• Strong project management skills, able to lead multiple processes in parallel without losing control.
• Fluency in English, with clear, empathetic, and professional communication skills.
• Based in Madrid or Barcelona, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

Benefits

• Fix and variable salary with flexible benefits through Cobee (ticket restaurant, transport, nursery).
• Remote work in an async environment.
• Flexible working hours.
• Teambuildings (at least two per year).
• 23 days per year + your birthday + 6 local and regional holidays added to your calendar.
• Budget for training and personal development.
• A laptop (Mac) + the equipment that you need (screen…).
• The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.