[Hiring] Customer Success Manager @SambaNova Systems

Role Description

SambaNova is hiring a Customer Success Manager for our SambaStack based product portfolio. As a Customer Success Manager, you will be the strategic partner to our most important enterprise customers, guiding them from onboarding through full-scale AI deployment. You will own the post-sales relationship, ensure customers extract maximum value from SambaNova's full-stack AI platform, and drive expansion across their organizations.

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
• Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
• Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
• Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
• Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
• Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
• Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
• Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

Qualifications

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
• Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
• Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
• Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
• Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
• Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
• Bachelor's degree or equivalent experience in a technical or business field.

Requirements

• Experience with AI accelerators or GPUs.
• LLM fine-tuning or inference knowledge.
• Familiarity with Sambanova products or similar MLOps platforms.
• Enterprise SaaS or PaaS background.
• MBA or advanced technical degree.

Benefits

• Competitive total rewards package, including base salary, equity, and benefits.
• 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents.
• Health Savings Account (HSA) with employer contribution.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care.
• Well-being benefits including a full subscription to Headspace, Gympass+ membership, One Medical membership, and counseling services with an Employee Assistance Program.