[Hiring] Customer Success Manager @Autoshop Solutions, Inc.

Role Description

Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven, and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team.

• Communicate directly with clients to build trusting relationships both digitally and over the phone.
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers.
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account.
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions.
• Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool.
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.

Qualifications

• Bachelor’s degree preferred or similar work experience required.
• 2+ years of experience in a digital marketing or account management role.
• Google certifications in Analytics, Search, Ads, and Display are preferred.
• Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices.
• Strong organizational and project management skills.
• Strong people skills, in-person and over the phone.
• Passion for being customer service-oriented.
• Internet savvy with excellent computer literacy and typing skills.
• Excellent grammar and written skills.
• Works well in a team environment.
• Independent thinker and self-starter.
• Able to meet deadlines and work with a schedule.

Requirements

• Travel Requirement: Less than 5%.

Benefits

• Salary: $50,000
• Eligible employees may receive:
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • Paid time off and holidays

Work Environment & Physical Requirements

• This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset).
• Ability to view and interpret information on a computer screen for extended periods.
• Ability to communicate effectively via phone, video, and written communication.
• Ability to participate in virtual meetings with or without reasonable accommodation.

Remote Work Expectations

• Maintain a dedicated, safe, and distraction-free workspace.
• Reliable high-speed internet connection sufficient for video conferencing and job-related systems.
• Ability to maintain productivity in a remote environment.
• Must reside in a state where the company is authorized to employ workers.
• Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones.

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.