[Hiring] Customer Success Manager @StarTech.com

Role Description

The Customer Success Manager plays a critical role in advancing StarTech.com's mission by building strategic relationships with IT professionals within Global 5000 organizations. Responsibilities include:

• Build and nurture relationships with Technology professionals at high opportunity end customers.
• Identify and deliver new value propositions that strengthen customer loyalty.
• Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences.
• Facilitate seamless cross-functional collaboration within the broader organizational matrix.

Qualifications

• Entrepreneurial and Customer-centric Mindset
• Strategic Thinking
• Industry Knowledge
• Leadership and Team Management with a One Team Mindset
• Communication and Interpersonal Skills
• Customer Success Management
• Technical Aptitude
• Project Management
• Metrics and Reporting
• Curiosity, Adaptability, and Resilience
• Business Acumen
• Customer Relationship Management (CRM)

Requirements

• At least 10 years of experience in business development and commercial team leadership in the information technology industry.
• Track record of exceptional listening, analytical and problem-solving capabilities.
• Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers.
• Experience crafting, developing, and executing cross-functional business plans.

Benefits

• Remote work environments.
• Continuous use of a multi-monitor workstation with frequent video calling.
• Ability to travel as required for customer meetings, industry events, and internal in-person meetings.

Company Description

StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. Since 1985, the company has expanded into 28 markets across five continents, with products trusted by more than 90% of Fortune 500 companies.

• Recognized as one of Canada’s Best Managed Companies by Deloitte for 15 consecutive years.
• Ranked in the top 5% of companies worldwide for sustainability by EcoVadis.