[Hiring] Customer Success Manager @Linear

Role Description

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve:

• Onboarding new customers
• Delivering ongoing support and enablement
• Fostering strong relationships to drive customer satisfaction and retention

Qualifications

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and startup experience a must; comfortable working and adapting in a fast-paced and flexible environment
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Previous experience working with product and engineering teams and/or developer tools is preferred

Requirements

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices
• Continually strive to expand the usage and adoption of Linear within accounts
• Be the voice of the customer; advocate for customer needs internally
• Collaborate with product, sales, and support teams to address challenges and drive enhancements in the product

Benefits

• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms (early exercise, extended exercise)
• Stipend to set up your home office
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave