[Hiring] Customer Success Manager @Enode

Role Description

Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition.

We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

In this role, you will:

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholders.
• Own retention and expansion for your accounts supported by Customer Engineers, Account Executives, and our Enode Product teams.
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact.
• Build the Customer Success function at Enode - shaping our approach, processes, systems, and tooling that will define how we operate as we scale.
• Collaborate closely with our product teams to ensure what we build reflects what customers actually need.
• Partner with Sales and Marketing to improve the customer journey from first touch point through to long-term success.

Qualifications

• 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
• Comfortable in a customer-facing role with strong client hands, communication skills, and ability to build trust-based relationships at all levels of an organization.
• Start-up mindset, with high levels of agency, drive, and ambition.
• Comfortable in a fast-paced environment with high levels of ambiguity.
• Entrepreneurial and energized by building from the ground up.
• Motivated by ownership and the chance for accelerated career growth.
• Analytically strong and a first principles thinker; able to diagnose issues before escalating.
• Ability to work collaboratively in a cross-functional team environment.
• Bonus: Experience from either the energy sector and/or API products.

Benefits

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
• A mission-driven, fun, and caring environment with high drive and ambition.
• Competitive compensation, including a very attractive employee option program - you’re part of our journey.
• Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
• Three annual off-sites to connect with the team in exciting & fun places.
• Flexible, human-first culture.
• Stipend for setting up your home office.