[Hiring] Customer Success Manager @Togal AI

Role Description

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.

Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.

Key Responsibilities

• Relationship Management
  • Build strong relationships with customers, understanding their goals and ensuring they are met through the platform.
  • Conduct regular check-ins to monitor usage and overall satisfaction.
  • Act as the primary point of contact for a portfolio of customers.
• Customer Support and Success
  • Respond to support requests in a timely and professional manner.
  • Troubleshoot issues and coordinate with the product team when necessary.
  • Maintain records of customer interactions and feedback.
• Retention and Growth
  • Monitor usage and identify churn risks early, addressing them with tailored support.
  • Identify upsell and renewal opportunities and collaborate with the sales team to execute them.
• Collaboration and Feedback
  • Provide customer insights to product and engineering teams to help shape product direction.
  • Share trends, wins, and blockers with the broader customer success and sales teams.

Qualifications

• Experience in customer success, account management, or a client-facing SaaS role.
• SaaS experience with a strong acumen for product knowledge.
• Strong communication and relationship-building skills.
• Ability to troubleshoot issues and explain technical concepts to non-technical users.
• Experience working with CRM or customer success platforms.
• Highly organized and proactive with a customer-first mindset.
• Located in CT/MT/PT time zone.

Nice to Have

• Experience in construction tech or working with AEC clients is a plus.

Benefits

• Base salary + Incentive Plan.
• Health, dental, and vision insurance.
• Unlimited PTO and remote flexibility.
• Opportunity to grow your career at a fast-paced AI startup.
• Collaborative and innovative work environment.

Company Description

We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.

Join us in revolutionizing pre-construction estimating with the power of AI!