[Hiring] Customer Success Manager @Pentera

Role Description

We are looking to hire a Customer Success Manager based in Germany who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of high volume customers for the DACH region. This is a unique opportunity to shape and build a new model of Customer Success within Pentera, and help shape the Scale function going forward.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios. Passionate about delivering a great customer experience and well-versed in handling complex customer needs. A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles and Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts.
• Represent the company at customer accounts and voicing customers’ needs internally, ensuring customer expectations are met.
• Establish productive and close relationships with executive stakeholders at customer accounts, maintaining regular meetings with customers.
• Forecast and track key account metrics.
• Seek growth and sales opportunities within the portfolio of accounts.
• Take ownership of commercial activities with all assigned accounts.
• Develop a technical understanding of Pentera's product.
• Maintain close collaboration with our Sales team and Technical roles, facilitating opportunities while keeping our clients highly engaged.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Manage ad-hoc queries from customer accounts.
• Maintain all information about customer activity within the CRM platform.

Qualifications

• English: high level
• German: Native
• Polish: fluent
• 4+ years of proven experience as a Customer Success Manager as part of a global organization, managing global accounts - a Must
• Experience in a Cyber Security company, preferably a startup - a Must
• Experience in Renewals and relationship management - a Must
• Based in Germany
• BA/BSC preferred
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong technical, analytical and problem-solving skills.
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to details.
• Good interpersonal skills, people person.
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.

Requirements

• English: high level
• German: Native
• Polish: fluent
• 4+ years of proven experience as a Customer Success Manager as part of a global organization, managing global accounts - a Must
• Experience in a Cyber Security company, preferably a startup - a Must
• Experience in Renewals and relationship management - a Must
• Based in Germany
• BA/BSC preferred
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong technical, analytical and problem-solving skills.
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to details.
• Good interpersonal skills, people person.
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.

Benefits

• We are an equal opportunity employer and we are committed to building a diverse and talented workforce.
• We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law.
• We welcome candidates from all backgrounds to join us!