[Hiring] Customer Success Manager @Antenna

Role Description

We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product, and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products.

You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States.

What You’ll Do

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth.
• Be our customers’ trusted advisor as an expert of their needs, challenges, and organization, equipping them with tailored applications or usage of existing Antenna data & products.
• Drive new use cases and value propositions with our customers by aligning their business objectives with new applications of Antenna data.
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies, including tracking customer health metrics and proactively addressing them.
• Effectively onboard, guide, and support our customers through the full customer lifecycle, showcasing how Antenna can support strategic decision making.
• Be the voice of the customer for the Antenna organization, partnering closely with the product team to provide feedback loops and inputs that drive prioritization of new product features.

Qualifications

• A strong track record in customer success or client service.
• Experience owning enterprise accounts and consistently exceeding retention quotas.
• Excellent communication skills, especially with technical or complicated products.
• Experienced with presenting to and influencing key stakeholders at all levels of an organization.
• Thrives in dynamic environments where there is change and ambiguity.
• 2-4 years of relevant experience.
• Bonus: Fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem.
• Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo.
• Bonus: Experience working with viewership data.

Compensation

• Total annual earnings range from $90,000 to $120,000, which includes a base salary and a performance-based quarterly bonus.
• Eligible for company equity.
• The final compensation will be determined after evaluating a candidate’s experience, skills, etc.