[Hiring] Customer Success Manager @Mitratech

Role Description

The Customer Success Manager for Partner & Client Engagement will manage different projects and activities, with the goal of building channel partner productivity, overall health, and customer value. This role also supports revenue growth by working to reduce churn and listen for expansion.

The CSM will play a critical role in supporting Mineral Partner and Client Revenue efforts. They will collaborate cross-functionally with Customer Support, Account Management, HR Services, existing channel partners, and Marketing to bring the partner voice to our product strategy and roadmap. This role will require a high level of passion, empathy, and knowledge to drive the adoption of Mineral while maximizing partner value. This will be delivered to existing partners/clients through:

• Targeted messaging
• Proactive outreach
• Partner/client reviews
• Enablement videos
• Coaching
• Targeted training programs to promote continuous learning

This role will be responsible for tracking customer value and outcomes through internal tools and resources. The ability to effectively manage time, advocate, influence customers, and drive adoption is vital for success.

Qualifications

• A minimum of 3 years of Sales, Account Management, Customer Success experience, or other partner-facing role
• Superior customer service, presentation, and customer management skills with the ability to focus on solutions
• Effective organizational skills with the ability to create clear & effective business processes
• Self-motivated professional with strong work ethic and ability to manage issues and projects to completion
• Ability to identify sales opportunities and strategically grow partnerships
• Demonstrated success in building strong relationships and creating win-win partnerships
• Effective communication and persuasion skills
• Experience with and desire for public speaking and presenting to small & large groups, both virtually and in person
• Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software (e.g., WebEx, GoToMeeting, Zoom)
• High school diploma or equivalent

Requirements

• 2-3 years experience in Client Success, Business Development, Management Consulting, or another client-facing role that includes both retention and client engagement
• Desirable: Prior Channel or Account Management Experience
• Experience with CRM (preferably Salesforce) and Gainsight

Company Description

Mitratech is a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!