[Hiring] Customer Success Manager @IDEMIA North America

Role Description

• Manages the customer relation by being the primary point of contact for the customer.
• Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities.
• Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives.
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers.
• Ensures compliance with customer requirements.
• Organizes and plans the work according to Program Management System process.
• Performs the tollgates reviews.
• Monitors the KPIs of the Program.
• Takes care of risk management.
• Identifies issues or risks in collaboration with the technical project managers.
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management.
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts.
• Manages contracts management.
• Reinforce and ensures adherence to contract terms and conditions.
• Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance.

Qualifications

• Master's degree from a business school, university, or engineering school specializing in electronics or IT.
• Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services.
• Autonomous, enthusiastic, and proactive.
• Agility and ability to communicate in a matrix/multi-country environment.
• Customer focus and experience in international contract management.

Company Description