[Hiring] Customer Success Manager @Influ2

Role Description

As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role.

• Be the voice of the customer: Prioritize maximizing customer satisfaction, retention, and growth. Understand customers' business objectives and align them with Influ2's offerings.
• Act as a trusted advisor: Build and maintain trust-based relationships with valued customers through proactive engagement, active listening, and empathy.
• Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor communication style to different audiences, from mid-level members to C Suite.
• Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement.
• Demonstrate technical aptitude: Become a subject matter expert by learning the product and effectively identifying issues, troubleshooting, and offering solutions.
• Ensure timely delivery of projects and milestones: Manage multiple customer accounts simultaneously, prioritizing tasks, setting deadlines, and managing customer expectations.
• Partner with Sales, Marketing, and Product Development teams: Work closely with cross-functional teams across various time zones to align goals and share customer insights.
• Participate in on-site customer visits: Occasionally meet with customers on-site to strengthen relationships and facilitate strategic discussions.

Qualifications

• 3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment.
• Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance.
• Proven experience supporting US-based customers.
• Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).

Requirements

• Advanced English is essential.
• Strategic communication: Experience talking with C-Suite persona and articulating value and ROI.
• Customer insights and data fluency: Confident working with data to identify trends and measure performance.
• Creative thinking: See challenges as opportunities for customers’ growth and success.
• Business acumen: Understanding the business landscape and linking customer success to business outcomes.
• Strong technical skills: Understand how customers can utilize Influ2’s product to their fullest potential.
• Time management: Plan your day and set priorities effectively.
• Curiosity: Always wanting to learn and stay updated.

Benefits

• Be part of an innovative team with a flat organizational structure.
• Benefit from remote work flexibility with no fixed working hours.
• Unlimited Vacation policy to ensure a healthy work-life balance.
• Generous Parental Leave and well-structured PTO and leave policies.
• Comprehensive medical, dental, and vision coverage designed to support you.