[Hiring] Customer Success Manager @Skydio

Role Description

We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

How you’ll make an impact:

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop Healthy Customer Relationship through proactive support and cadence based follow ups
• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
• Create customer Loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support.
• Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

Qualifications

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Requirements

• A strong desire to learn, innovate, and adapt to a growing and changing environment.
• Willingness to travel approximately 40%.
• Ability to obtain a Part 107 certificate.

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Compensation

The annual base salary range for this position is $120,000 - $160,000. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles.