[Hiring] Customer Success Manager @SimScale

Role Description

The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone, everywhere. We don’t just manage accounts; we act as strategic partners to some of the world’s most innovative engineering teams.

As a Strategic Customer Success Manager , you will be the commercial and strategic lead for a dedicated cohort of customers. In this high-impact, quota-carrying role, you function as the "CEO of your book of business," driving the entire post-sales lifecycle. You will be responsible for ensuring that SimScale is not just a tool, but a critical driver of our customers' product development success. By bridging the gap between technical engineering requirements and corporate business objectives, you will directly influence SimScale’s Net Revenue Retention (NRR) and market leadership.

Qualifications

• A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar).
• Direct experience or a deep understanding of CFD, FEA, or Thermal Analysis is highly preferred.
• 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management).
• Proven track record of carrying a quota and successfully managing renewals and expansions.
• Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers.
• Comfortable with CRM data (Salesforce/HubSpot) and use it to drive your strategy.
• A "team-first" mentality, thriving in a "team-selling" environment.

Requirements

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions, aligning SimScale’s capabilities with their top-level strategic goals (e.g., reducing time-to-market, cutting prototyping costs).
• Own the end-to-end commercial health of your customer cohort, responsible for ARR retention, identifying expansion (upsell/cross-sell) pathways, and delivering accurate revenue forecasts to leadership.
• Lead Strategic Business Reviews (SBRs) and QBRs that focus on ROI, value realization, and the business impact of CAE adoption.
• Proactively identify "at-risk" accounts through data-driven health monitoring and execute sophisticated recovery and mitigation strategies.
• Serve as the "Voice of the Customer" internally, partnering with Product and Engineering to influence the roadmap and collaborating with Marketing to turn successful customers into public advocates and case studies.
• Leverage automation and CS best practices to manage your portfolio efficiently, ensuring a high-touch experience through one-to-many strategies where appropriate.

Benefits

• Join a team where Customer Success is recognized as the primary engine for company growth.
• Autonomy to build your own strategy for your portfolio.
• Opportunity to work with cutting-edge technology that is redefining the CAE industry.

Company Description

At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.