[Hiring] Customer Success Manager @Matific

Role Description

We are looking for a high-performing, intelligent, and results-driven Customer Success Manager to join our growing team in Canada. In this relationship-focused role, you will be the primary point of contact for schools and districts across Canada, responsible for driving successful onboarding, platform adoption, renewal, and long-term engagement with Matific. You will work closely with educators and district leaders to maximise student outcomes and ensure partners achieve their desired learning milestones. This position is ideal for someone with a background in education and/or EdTech customer success. The role reports to the Customer Success Director.

Key Responsibilities

• Onboarding: Lead the end-to-end onboarding process for new schools and districts across Canada, ensuring a smooth and successful integration of the Matific platform into their classrooms and district-wide workflows.
• Training and Support: Provide proactive, personalised training and ongoing support to teachers, instructional coaches, and school and district leaders, both on-site and virtually. Organise webinars and develop instructional materials to ensure educators can fully leverage Matific’s AI-powered learning paths, adaptive assignments, and Live Classroom features.
• Nurture Book of Business: Manage and grow a dedicated book of business across Canadian schools and districts. Foster strong, long-term relationships with key decision-makers – including principals, curriculum directors, and district administrators – through regular check-ins and value-added engagement. Proactively identify opportunities to drive renewals, upsell, and cross-sell, ensuring high retention rates and continued platform adoption.
• Usage Monitoring and Insights: Track and analyse platform usage data across your book of business, offering actionable insights and recommendations to school and district leaders. Help educators utilise Matific’s reporting tools to identify knowledge gaps, personalise student support, and demonstrate measurable learning impact to stakeholders.
• Strategic Collaboration: Work closely with the broader Matific team (sales, content, product, marketing, and technical support) to share on-the-ground feedback from Canadian schools and districts, and contribute to the development of best practices and localised resources for the Canadian market.
• Product Knowledge: Maintain comprehensive, up-to-date expertise on all platform features, pedagogical principles, and alignment to Canadian provincial curricula, in order to deliver high-quality onboarding, effective training, and informed consultative support to your accounts.

Qualifications

• Experience in education and/or EdTech is highly desirable, particularly with schools or districts in a Canadian or North American context.
• Familiarity with provincial curricula and the K–12 education landscape in Canada is a strong advantage.
• Fluency in English is mandatory; French language is a significant asset.
• Minimum of 3+ years of experience in customer success, account management, or educational client services, ideally within a SaaS, EdTech, or K–12 education environment.
• Demonstrated task-driven project management aimed at achieving customer success and improving engagement.
• A positive, resilient attitude, strong sense of ownership, and a highly organised, self-motivated approach to work.
• Strong communication and presentation abilities, with the confidence to train and engage new and existing customers effectively.
• Comfortable and confident working with senior education stakeholders, including principals, district administrators, and curriculum leaders.
• High energy, collaborative team player with a results-driven attitude and strong consultative approach.
• Ability to travel as required across your territory.
• Must be legally authorised to work and reside in Canada.
• Bachelor’s degree or higher.

Benefits

• Competitive base remuneration plus uncapped commissions.
• Flexible remote work environment with required travel to conferences.
• A business with a strong purpose to provide quality education to children globally.
• A fast-paced environment, a fast-growing SaaS company.
• Work with ministries of education, leading high-profile global publishers and partners.
• Work closely alongside seasoned, successful entrepreneurs.
• Opportunity to innovate and challenge the status quo.