[Hiring] Customer Success Manager @AI Digital

Role Description

We are looking for a proactive and client-focused Customer Success Manager to join our growing team. This is an exciting opportunity for someone passionate about the Digital Advertising space. You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.

Time zone: CET

Responsibilities:

• Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor.
• Ensure a smooth transition from Business Development to AdOps for a successful onboarding process.
• Help set clear expectations internally and with the partner around performance, timelines, and deliverables.
• Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities.
• Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell.
• Proactively address challenges and recommend solutions.
• Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages.
• Be the voice of the customer internally, communicating their feedback and goals.
• Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations).

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services in the Digital Advertising space, preferably with exposure in programmatic advertising (in CTV and mobile environments).
• Excellent communication and presentation skills.
• Experience with SSPs/DSPs/SDKs work and understanding of programmatic monetization.
• Follow established workflows while actively identifying opportunities for process improvement and automation.
• Analytical mindset with the ability to interpret and explain overall performance metrics.
• Strong organizational and project management skills.
• Able to navigate in a fast-paced environment, showing a sense of proactiveness, adaptability, ownership and team-oriented mindset.
• Proficiency in reporting tools like Tableau or Clicdata, as well as Excel and Powerpoint.

Benefits

• USD compensation that values your expertise.
• Work from anywhere: Fully remote to suit your lifestyle.
• 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.
• Growth-focused environment: Access to learning resources and clear pathways for growth.
• Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more.
• A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together.