[Hiring] Customer Success Manager @Trimble Inc.

Role Description

As a Customer Success Manager for the Transporeon Freight Exchange, you will play a hybrid commercial role focused on both customer acquisition and account growth within our open freight marketplace. This position combines new business development with ongoing customer success and relationship management responsibilities.

• Manage the full customer lifecycle: from identifying and onboarding new shippers, forwarders, and Logistics Service Providers (LSPs), to ensuring active platform adoption, engagement, and long-term success.
• Approximately 60% of the role will focus on managing and onboarding partnership-driven accounts, while 40% will focus on proactive hunting and outbound prospecting activities.
• Have total ownership over the customer acquisition lifecycle—from initial activation to ensuring continuous platform adoption and value realization.
• Relay market insights back to our product and operations teams.

Key Exciting Responsibilities

• Drive active platform adoption and long-term engagement by managing, onboarding, and growing relationships with our existing customers.
• Identify, engage, and develop relationships with forwarders and Logistics Service Providers through outbound prospecting activities including cold calling, email outreach, and LinkedIn.
• Build and maintain a healthy pipeline of qualified prospects.
• Coordinate product demonstrations, onboarding, and activation efforts to drive early-stage platform adoption.
• Ensure consistent follow-up with prospects to maintain engagement and conversion momentum.
• Act as a trusted advisor to the users, ensuring they achieve their business goals on the platform.
• Capture critical feedback to guide internal product evolution.
• Deliver compelling product demonstrations and tailored onboarding sessions that showcase the digital freight marketplace's value proposition.
• Maintain operational visibility by tracking customer engagement and health metrics using advanced tools like Gong, Notion, and Slack.

Qualifications

• 1 to 3 years of experience in logistics, freight forwarding, transportation sales, account management, or customer success.
• Native or professional fluency in both Polish and English.
• Proven track record of driving product adoption and nurturing customer relationships.
• Comfortable with proactive business acquisition.
• Highly disciplined in managing partner referrals and sales pipelines.
• Strong customer-centric mindset with a sense of ownership and adaptability in fast-paced environments.

Bonus Points For

• Professional proficiency or fluency in Romanian or Lithuanian.
• Prior exposure to digital spot freight markets, transport management systems, or online freight exchanges.
• Experience utilizing CRM tools and modern sales engagement platforms.

Benefits

• Work on projects that truly matter, helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborate with a supportive team that shares your purpose and fosters a genuine sense of belonging.
• Embrace ownership in an entrepreneurial spirit where success is often "self-authored."

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

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