[Hiring] Customer Success Manager @Clutch

Role Description

Clutch is a vertical SaaS company backed by Andreessen Horowitz (a16z), building software that turns Credit Unions into FinTech lenders. You'll own a portfolio of ~16–20 mid-market Credit Union accounts ($30K–$200K ARR each), spanning executive onboarding through post-implementation success.

• Drive alignment during executive onboarding and ensure long-term success post-implementation.
• Manage multiple stakeholders with autonomy and urgency.
• Translate product usage into clear ROI narratives for Director and VP-level sponsors.
• This is a remote role open to US-based candidates with approximately 15% travel.

Qualifications

• 2–4 years of experience as a Customer Success Manager or in a customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting.
• Proven success managing a portfolio of mid-market B2B accounts (about 10 to 20 accounts).
• Developing executive presence; comfortable engaging with director and VP-level contacts.
• Resilience and adaptability when working with fragmented or less mature customer organizations.
• Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process.
• Commercial acumen with experience identifying and driving expansion opportunities.
• Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes.
• Technical fluency and ability to translate product capabilities into business value.
• Background in financial services or other regulated industries strongly preferred; open to adjacent industries with experience managing complex, evolving organizations.
• Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings.

Requirements

• US-based, authorized to work without visa sponsorship.
• 2+ years in a customer-facing role within B2B SaaS, Fintech, or consulting.
• Experience managing a mid-market portfolio (roughly 10–25 accounts) — not SMB (100+ accounts) or single-account enterprise.
• Willingness to travel up to 15%.

Benefits

• Opportunity to shape customer engagement processes.
• High-trust and high-accountability culture.
• Empowerment to take ownership of your portfolio.
• Collaboration with product, implementation, and support teams.