[Hiring] Customer Success Manager @True Platform

Role Description

We are looking for a highly motivated Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships. Your primary mission is to deeply understand and proactively uncover the true business objectives and priorities of each client.

• Reframe conversations away from product gaps towards maximizing value using the Thrive TRM platform.
• Prescribe creative solutions and identify opportunities for growth.
• Proactively manage successful migration to the rearchitected Thrive 2.0 platform.
• Ensure high retention and successful customer outcomes.
• Analyze user activity and conduct business reviews to help customers achieve desired objectives.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role.
• Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers.
• Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention.
• Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly.
• Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment.
• Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions.
• Comfortable learning new technologies, software platforms, and product features quickly.
• Demonstrated ability to identify opportunities for account growth, upselling, and expanded services.
• Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed.
• Experience working with CRM, TRM, ATS, or SaaS platforms preferred.
• Bachelor’s degree preferred.

Requirements

• Must be authorized to work in the U.S.
• Operate a normal 8-hour working day between the hours of 8am and 8pm EST.
• Available to participate in an in-person interview as part of the selection process.
• Flexibility to travel to one of our office locations for the interview process is required.

Benefits

• Competitive salary and a robust benefits package.
• Medical/dental/vision insurance.
• Health Savings Account with employer contribution.
• 401(k) plan with company matching.
• FSA and commuter benefits.
• Supportive, inclusive work environment with comforts like always-stocked snacks and beverages.
• Relaxed dress code, sit/stand desks, and MacBook Pros.
• Educational reimbursement for continuing education.