[Hiring] Customer Success Manager @Social Discovery Group

Role Description

We are looking for a Customer Support Agent to join our team!

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

Qualifications

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do' attitude and you believe that ‘everything is possible'
• You can provide an outstanding quality service

Benefits

• 10pm - 7am UTC shift, 5/2 with Saturdays and Sundays as days off
• REMOTE OPPORTUNITY to work full time
• Vacation: 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences and meetings
• Corporate discount for English lessons
• Health benefits: up to $1,000 gross per year for health insurance or doctor's fees for yourself and close relatives (spouse, children)
• Workplace organization: equipped workplace and necessary equipment provided in offices or co-working locations; reimbursement of workplace costs up to $1000 gross once every 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.

Company Description

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.

• Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.
• SDG invests in IT startups around the world, including Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.
• Our international team of 1200 professionals and digital nomads works all over the world.
• In August 2024, we achieved Great Place to Work US Certification™!