[Hiring] Customer Success Manager @premote

Role Description

As the first person on our Customer Success team, you'll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come.

What you'll do:

• Implementation & Onboarding: Bring new enterprise customers (often 5,000+ employees) to go-live. From setup, workflow configuration, training, integration with SAP Concur, Workday or Personio, and supporting internal rollouts across all Departments from Tax, Global Mobility and HR.
• Customer Health & Adoption: Build out health scoring, track adoption across your portfolio, and surface issues early - before they put renewals at risk.
• Quarterly Business Reviews: Prepare and run QBRs independently. You will present business outcomes, identifying optimization opportunities and new use cases you identified.
• Renewals: Own the renewal rate of your portfolio.
• Expansion: Identify cross-sell and upsell opportunities and close them.
• Building the function: Shape the playbooks, processes, and tooling for Customer Success at premote. What you build now defines how the team operates for years.

Qualifications

• 1–3 years in Customer Success, Implementation, or Account Management. Ideally B2B SaaS with enterprise customers.
• A track record of owning customer relationships with measurable outcomes (adoption, retention, expansion).
• Exceptional written and spoken English and German. Both languages equally strong.
• Structured and articulate; able to lead conversations with HR Directors as well as with IT Architects reading our API docs.
• Hands-on, pragmatic mindset: you'd rather find an answer than wait for one.
• Energy for ownership and shaping a function from the start.
• Living in Germany with valid work authorization.

Benefits

• Substantial product, substantial customers: work with Global Mobility and Travel Management teams at companies like KUKA, BioNTech, Roland Berger, ENERCON, and FC Bayern München.
• Bootstrapped and profitable: we grow on our own cash flow. We are doubling our ARR every year.
• €1,500 annual development budget for books, courses, conferences - you decide what moves you forward.
• Merit-based culture: Results matter, not attendance or politics. You will have real responsibility from day one.
• Room to shape a new function with a clear growth path.
• Remote first with 4 company offsites per year: we meet in person regularly, but no one is forced into an office.
• Offices: Work from our offices in Berlin, Düsseldorf, and Munich or get a budget for a coworking place in your city.
• Generous workation policy: Yes, you'll literally be using our own product for it.
• Business bike leasing for the commute, the weekend, or the workation.
• 30 days of vacation.
• Hardware of your choice (MacBook Pro, AirPods standard) plus a modern tool stack including a Claude Premium plan for everyone.
• Competitive base salary plus performance component on renewals and expansion.

Company Description

premote is a travel compliance automation platform. We enable organizations to let their employees work from abroad - without the compliance risks or manual admin work. We love compliance and are simplifying this complex topic for our customers.