[Hiring] Customer Success Manager @Uniguest

Role Description

The Customer Success Manager (CSM) for the Senior Living vertical is responsible for protecting recurring revenue, strengthening customer relationships, and guiding customers through the transition from legacy platforms to Uniguest’s Community Hub. This role is being hired as part of the initial build-out of the Customer Success function within Uniguest.

• Renewal management and risk mitigation
• Direct customer engagement across a portfolio of accounts
• Facilitating product roadmap discussions and migration planning

In this position, you will serve as the primary point of contact for assigned customers, acting as both a trusted advisor and internal advocate, ensuring customer needs are represented while aligning customers to the future direction of the Community Hub platform. This role is ideal for someone who excels at managing customer relationships, protecting revenue, and guiding customers through change.

The CSM will play a critical role in stabilizing the existing customer base while positioning customers for the future Community Hub platform, serving as both a customer advocate and a bridge to Uniguest’s next-generation offering. As the Customer Success function continues to evolve, the scope of this role is expected to expand over time to include broader lifecycle engagement, including proactive adoption and value realization, aligning with the future-state vision for Customer Success at Uniguest.

This position is remote and based within the United States.

Qualifications

• Experience in Senior Living technology
• Experience managing customer portfolios and driving renewals
• Experience managing customer activity, renewals, and forecasting within CRM platforms such as Salesforce
• Strong facilitation skills with the ability to lead structured customer conversations
• Ability to translate product direction into customer-relevant value
• Familiarity with SaaS platforms and digital engagement solutions
• Experience working with multi-location or parent-child account structures
• Experience supporting product transitions or migrations

Requirements

• 5+ years in Customer Success or Account Management roles OR equivalent hands-on experience within the Senior Living industry
• Excellent communication and stakeholder management skills
• Strong organizational and prioritization abilities
• Ability to travel up to 20%

Benefits

• Competitive employee benefits package*
• Medical, Dental and Vision Insurance Plan options
• Pet Insurance Plan
• 401k Plan with Employer Match
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Career development and potential for advancement opportunities
• Performance bonuses
• Employee Recognition Rewards Program

*Benefits package will depend on your position, location, and other eligibility requirements.

The base salary compensation range for this role is $65,000 to $75,000 annually. This role is eligible for variable compensation, which may include commission and/or an annual bonus based on individual performance and sales targets. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.