[Hiring] Customer Success Manager @Legion Intelligence

Role Description

• Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team.
• Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer.
• Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities to ensure customers are using Legion effectively.
• Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on enabling team members’ success.
• Demonstrate Value: Work with customers to understand their needs and demonstrate how Legion meets those needs qualitatively and quantitatively.
• Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders, from end users to security engineers to CISOs.
• Ensure Renewals: Work closely with sales teams to identify paths to renew and expand customers while minimizing churn risks.
• Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, relaying this information to the engineering team.
• Manage Issues: Collaborate with engineering to ensure timely resolution of customer issues and maintain consistent communication with customers.

Qualifications

• SECRET or TS/SCI Security Clearance.
• Significant experience as a CSM or AM working with the government.
• Willingness to travel frequently, primarily on the East Coast.
• Experience with a technical product, particularly in a highly-technical environment.
• Exceptional communication skills, representing both Legion to the customer and the customer to Legion.
• Proven ability to collaborate effectively with cross-functional teams.
• Understanding of AI technologies and machine learning concepts.

Preferred Qualifications

• Experience working at a startup.
• Technical background, including experience with project management tools or developing applications.

Location + Travel

• This is a remote position but requires consistent travel, primarily on the Eastern seaboard.
• Being located in or near DC, Tampa, or Fayetteville NC is a plus.

Equal Opportunity Statement

Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Information

$150,000 — $230,000 USD