[Hiring] Customer Success Manager @PowerSchool Group LLC

Role Description

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day job will consist of:

• Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool.
• Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions.
• Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success.
• Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
• Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
• Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
• Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategize on renewals working closely with the rest of the Account Team.
• Effectively forecast customer health and risk of attrition.
• Collaborate with sales teams to ensure growth attainment and increased footprint.

Qualifications

• 5 years prior experience in a Customer Success, Account Management, or technical support role.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Attention to detail and a strong bias for action.
• Strategic thinking with the ability to align solutions to customer goals.
• Proficient in Microsoft Office suite.
• Mastery level of delivering difficult messages when necessary.
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.

Requirements

• Salesforce experience preferred.
• Understanding of K-12 education systems and technology preferred.
• Software-as-a-service (SaaS) experience preferred.
• Associate’s degree or equivalent work experience.

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D).
• Flexible Spending Accounts and Health Savings Accounts.
• Short-Term Disability and Long-Term Disability.
• Comprehensive 401(k) plan.
• Generous Parental Leave.
• Unrestricted paid time off (known as Discretionary Time Off - DTO).
• Wellness Program, including ClassPass & Employee Assistance Program.
• Tuition Reimbursement.
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage.
• A reasonable estimate of the base compensation range for this position is $58,700 - $79,400 USD.