[Hiring] Customer Success Manager @Sayari

Role Description

Sayari is seeking a Customer Success Manager responsible for the health, retention and strategic growth of Sayari’s most significant financial accounts. You will serve as a commercially astute primary partner for our most sophisticated customers, and drive the health and retention of your accounts and facilitate growth by acting as a domain expert in economic security and risk. You will own and elevate a strategic book of accounts within our Financial vertical.

This is a role for a "Strategic Quarterback" who thrives in high-growth environments, embraces technical complexity, and takes immense pride in delivering measurable business impact for global systems defenders.

In 2026, you will be at the forefront of the transition of our CS model from reactive support to a proactive, technical partnership—ensuring our users leverage Sayari’s latest technological advances to combat forced labor, illegal transshipment, and global trade threats at scale.

Qualifications

• Proven experience in Customer Success, Account Management, or similar customer-facing technical implementation role supporting complex SaaS / AI solutions within the Financial Vertical and/or working directly at a Financial Institution as a Financial Investigator or Analyst (with a background such as AML investigations).
• Deep domain literacy in Regulatory and Compliance workflows, including Sanctions, AML, Financial Crime, and Third-Party Risk Management (TPRM) creating credibility with customers.
• Mastery of the renewal lifecycle, including contract negotiation, commercial forecasting, and CRM discipline (Salesforce & Gainsight).
• Experience using AI tools, such as Claude AI (using AI tooling to create automated solutions such as newsletters, metric reports and account insights).
• High technical acumen with the ability to learn and train others on complex data platforms with a propensity to quickly acquire deep product knowledge.
• Exceptional executive communication skills with the ability to tell a compelling value story to senior stakeholders.
• Ability to thrive in a cutting edge, fast-paced but highly fluid environment whilst visualizing opportunity and evolution above chaos and ambiguity.
• Familiarity with the Sayari tech stack, including SFDC, Gainsight, and AI-driven tools (Claude, Gemini, Glean) to automate routine tasks and maximize strategic leverage.

Requirements

• Experience with Gainsight or similar customer success platforms.
• Proficiency in leveraging AI agents and tools to increase operational efficiency.
• Established industry presence or brand in the risk and compliance space.

Benefits

• 100% fully paid medical, vision, and dental for employees and their dependents.
• Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days.
• Outstanding compensation package; competitive commissions for revenue roles and bonuses for non-revenue positions.
• A strong commitment to diversity, equity, and inclusion.
• Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage), and parental leave.
• A collaborative and positive culture - your team will be as smart and driven as you.
• Limitless growth and learning opportunities.

Pay Range

$90,000 — $100,000 USD