[Hiring] Customer Success Manager @Lime

Role Description

Lime is hiring a 6 month Fixed Term Customer Success Manager to join our Commercial Delivery team! In this role, you will report into the Vertical Lead. As Lime expands its Commercial Delivery product, we need a centralized support lead to ensure a seamless experience for our couriers. You will own customer support across all active and future pilots, managing everything from individual issue resolution to high-level trend reporting.

Lime is at an exciting inflection point as we scale rapidly toward our next stage of growth. The ideal candidate has experience scaling teams, products, or processes in a fast-paced, high-growth environment and can balance execution with strategy.

This is a remote position with a preference for candidates residing in the UK or EU to maintain effective collaboration across teams.

What You’ll Do

• Respond to customer issues and support requests across all active and future pilot channels.
• Execute refunds and credits within approved policy using internal Admin Tools.
• Troubleshoot technical account problems and manage escalations to engineering or product teams.
• Track recurring issues and document trends to improve the overall product experience.
• Create lightweight support playbooks and formalize escalation paths as the program scales.
• Partner closely with product and engineering teams to close the loop on repeat customer pain points.
• Provide consistent support coverage across a 5-day schedule that must include Friday, Saturday, and Sunday.

Qualifications

• Willingness and availability to work weekends (Friday through Sunday coverage is required).
• Experience in a customer-facing support or success role, preferably in tech or logistics.
• Strong technical aptitude to navigate internal admin tools and account databases.
• Excellent written communication skills for clear issue documentation and customer responses.
• Ability to handle high-pressure escalations with empathy and efficiency.
• Self-motivated with the ability to work remotely across different time zones.

Preferred Experience

• Experience in a startup environment scaling support processes from scratch.
• Familiarity with CRM and ticketing systems.
• Experience in the delivery or mobility industry.

Benefits

• If you want to make an impact, Lime is the place for you.
• Not sure if you meet all the qualifications? If this role excites you we encourage you to apply.

Company Description

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [email protected] for assistance.