[Hiring] Customer Success Manager @EquipmentShare

Role Description

As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio.

• Own a book of business and serve as the primary point of contact post-sale
• Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria
• Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews)
• Monitor customer health, usage, and sentiment to proactively identify risks and opportunities
• Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes
• Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience
• Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities
• Identify and drive expansion opportunities through increased product adoption and strategic alignment

Qualifications

• 2+ years in Customer Success, Account Management, or similar customer-facing role
• Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights and action
• Excellent communication skills with a focus on business outcomes (not just activity)

Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer
• Must be able to occasionally travel to tradeshows
• Must be able to attend in person quarterly business meetings

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities