[Hiring] Customer Success Manager @HubSpot

Role Description

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you’ll get to:

• Be the trusted advisor and advocate for 150-200 customers
• Engage customers actively with regular strategy calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities
• Collaborate with other HubSpot teams to ensure adoption and successful renewal
• Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
• Monitor customer health and build associated risk mitigation plans
• Resolve customer inquiries by aligning customers with the right resources

Qualifications

• Are passionate about customer success and experience
• Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Thrive in a fast-paced, dynamic environment and demonstrate grit, resilience, and a bias toward action
• Are highly motivated to achieve and exceed goals and KPIs, with a strong sense of ownership and accountability
• Embrace AI internally and with customers, championing the adoption and effective use of our AI tools to drive value and innovation
• Must have a business level proficiency in English

Requirements

• Resume must be submitted in English

Benefits

• We value both flexibility and connection
• Opportunities for in-person onboarding and events
• Support for candidates needing accommodations

Company Description

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments:

• Solve for the Customer
• Be Bold
• Learn Fast
• Align, Adapt & Go!
• Deliver with HEART

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.