[Hiring] Customer Success Manager @Autodesk

Role Description

Your goal as a Customer Success Manager, Construction within the Autodesk Customer Success organization will be to partner with our construction customers to help them unlock value from our cloud solutions, including Autodesk Forma (formerly known as Autodesk Construction Cloud - ACC), while driving growth for Autodesk.

Reporting to the Manager of Customer Success, the Customer Success Manager serves as a strategic partner to assigned accounts, namely general contractors and subcontractors in the construction industry. You will:

• Partner with assigned accounts and dive deep into the many business units of your customers.
• Conduct collaborative success planning engagements to understand your customers’ strategic business initiatives and align them to desired outcomes.
• Map your customers’ desired outcomes to industry workflows and Autodesk product capabilities.
• Mobilize cross-functional teams to execute success plans.
• Ensure customers successfully adopt Autodesk workflows and capabilities, thus maximizing their ROI with Autodesk.
• Communicate progress made and value delivered to diverse stakeholders via Executive Business Reviews.
• Proactively identify and monitor risks to customer sentiment and value delivery across your assigned accounts.
• Develop contingency plans with your account team and escalate critical issues with clear recommendations.

This job is remote and can be located anywhere in the USA, preferably near an airport due to travel requirements.

Qualifications

• 5+ years of experience in a customer-facing, B2B role (Customer Success, Account Management, or similar).
• 4-year degree or equivalent experience.
• Ability to travel up to 25% for in-person customer engagements and internal meetings.
• Intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings.
• Capacity for running discovery discussions and understanding the AEC (Architecture, Engineering, and Construction) industry.
• Resilience as your customers’ and Autodesk’s priorities evolve.
• Passion for solving customer problems with a customer-first mindset.
• Accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk.
• Ability to build strong rapport and understand diverse perspectives within the account team.
• Constructively address conflict and misalignment, prioritizing solutions and relationships.
• Demonstrate executive presence and excellent communication skills, articulating complex ideas with clarity to diverse audiences.
• Ability to interpret difficult situations and help provide solutions for resolution.
• Comfort with exceeding target goals by maintaining a high customer retention rate and coordinating cross-functionally with sales.

Benefits

• Health and financial benefits.
• Time away and everyday wellness.
• Salary transparency: Starting base salary between $75,600 and $135,520, based on experience and geographic location.
• Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.