[Hiring] Customer Success Manager @Rockwell Automation

Role Description

You will report to the Manager, Customer Success and will be fully remote, working in Canada. We are looking for a Customer Success Manager (CSM) to help take our customer retention, engagement, and growth to the next level. As a CSM, your number one focus will be to drive product adoption and ensure business value across a strategic customer portfolio.

• Manage and grow relationships with key customers (SMB, Mid-Market, Enterprise) acting as their primary point of contact.
• Engage proactively with customers to understand and accommodate their success metrics, goals, KPIs, and challenges.
• Retain and grow licensing, upgrades, and site opportunities in your assigned portfolio.
• Drive repeatable, predictable outcomes and experiences for Fiix's customer base.
• Identify customer needs and collaborate with services, support, finance, and product teams to ensure value is reached.

Qualifications

• Bachelor's Degree or equivalent years of relevant work experience.
• Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Requirements

• 3+ yrs experience in Customer Success, Account Management, or Sales preferably in a SaaS based business model.
• Comprehension in managing customer retention and upselling strategies.
• Experience working with cross-functional teams within an organization.
• Familiarity with SaaS metrics - you understand what ARR, NRR, NPS, and Churn mean.
• Background with CRM tools, Customer Success Platforms, and Analytics Software.
• Advanced degree in Business, Marketing, or related field.
• 1+ years of experience in Maintenance, Reliability, or in using a CMMS.
• Relevant certification in Customer Success, Account Management, or Sales.
• Bilingual abilities.

Benefits

• Health Insurance including Medical and Dental.
• Health Care Spending Account (HCSA – dependent on the plan chosen).
• Employee Assistance Program (EAP).
• Retirement plans.
• Paid Time off.
• Volunteering Time off.
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP).
• Employer Paid DC Pension.
• Maternity and Parental Leave Top-Up.
• Fitness Reimbursement Program.
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.