[Hiring] Customer Success Manager @Deel

Role Description

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Qualifications

• 2+ years of experience
• Past history of elite performance
• Prefer previous Customer Success experience, but open to candidates with advisory roles such as consulting
• Strong desire to be in the technology space
• Relationship builder who remains calm and collected when facing crisis or criticism
• Quantitatively inclined and data savvy
• Reliable, motivated self-starter with a passionate growth mentality
• Solid track record of achievement
• Strong analytical foundation with the ability to manipulate and synthesize data
• Curious by nature and interested in making an impact

Requirements

• Responsible for a high volume of SMB accounts
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• Flexibility of remote work, including optional WeWork access