[Hiring] Customer Success Manager @Autura

Role Description

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for a Customer Success Manager to join our Customer Success department.

The Customer Success Manager (CSM) is responsible for launching, activating, and retaining a portfolio of Marketplace sellers. This role owns the seller relationship from post-sale handoff through first auctions and into long-term engagement, ensuring sellers are trained, operationally ready, and consistently running successful auctions on Autura Marketplace. The CSM is the primary owner of seller activation, adoption of best practices, and ongoing retention.

What You’ll Be Doing

• Seller Launch & Activation: Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions.
• Seller Onboarding & Enablement: Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success.
• Seller Relationship Management: Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support.
• Seller Retention & Churn Prevention: Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs.
• Auction Performance Optimization: Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness.
• Salesforce Execution: Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics.
• Cross-Sell & Expansion Support: Identify qualified opportunities for additional Autura products or services and route them to the Sales team when necessary.
• Escalations & Objection Handling: Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers.
• Stakeholder Management: Build relationships with decision-makers, champions, and day-to-day users within seller organizations.
• Cross-Functional Coordination: Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations.
• Feedback Loop: Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

Qualifications

• Highly organized and able to manage multiple seller relationships.
• Self-driven, proactive, and customer-focused.
• Strong communication and relationship-building skills.
• Comfortable learning and using CRM and marketplace tools.
• Passionate about customer success and service.

Benefits

• Competitive pay and annual performance reviews.
• Option for 100% fully paid benefits package including health, dental, vision.
• 401(k) with a matching company contribution.
• Open Paid Time Off.
• 100% Remote work.

Company Description

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.