[Hiring] Customer Success Manager @Seamless

Role Description

As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value.

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth.
• Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate.
• Develop and implement strategies to increase customer investment in Seamless.AI products and services.
• Work closely with customer success and sales teams to identify opportunities for account expansion.
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal.
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies.
• Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers.
• Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base.
• Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year.
• Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk.
• Escalate issues to drive resolution in a timely, proactive manner.

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field.
• 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment.
• Excellent written and verbal communication skills.
• Team player, able to work alongside several internal teams.
• Detail-oriented, well organized; sales experience an advantage.
• Salesforce, Gainsight, Outreach, high density call volume experience an advantage.
• Ability to learn new technologies quickly and train others.
• Strong negotiation and closing skills.
• Ability to build rapport and foster long-term relationships with customers.
• Self-motivated with a results driven approach.

Company Description

Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including:

• G2’s 2025 Best Software Products (#1 Highest Satisfaction Product)
• Purpose Jobs’ 2024 Best Places to Work
• LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023)

We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.