[Hiring] Customer Success Manager @Datassential

Role Description

We need a customer success professional to own a portfolio of a mix of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You’ll drive adoption and value using data-driven insights, monitor health and proactively manage risk, collaborate cross-functionally to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while helping to improve and scale our Customer Experience processes.

Qualifications

• Strong customer lifecycle management experience with B2B/strategic and mid-market accounts, acting as a trusted advisor and primary point of contact
• Highly data-driven, using health metrics and usage insights to guide decisions and prioritize actions
• Effective cross-functional collaborator with Product, Support, and Sales, advocating clearly for customer needs
• Excellent communicator who can deliver product education, best practices, and strategic guidance
• Comfortable working in customer success tools to track activity, health, and outcomes
• Process-improvement mindset focused on building scalable, repeatable customer success programs

Requirements

• 2–5 years of experience in Customer Success
• Deep food and beverage industry knowledge combined with market research, insights, or data analytics background
• Strong organization, timely communication, and relationship-building skills
• Ability to translate customer goals into measurable outcomes
• Comfortable working with data, metrics, and customer health indicators
• Experience with Customer Success and CRM platforms (e.g., ChurnZero, Totango, etc.)
• Proven ability to manage multiple priorities in a fast-paced environment

Nice to have

• SaaS or B2B technology experience
• Experience supporting strategic and/or mid-market customers
• Experience working cross-functionally with Account Management, Product, and Support teams

Benefits

• Salary range for this role is a base salary between $90,000-$110,000 plus an annual performance linked bonus.
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Company Description

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively.

Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.