[Hiring] Customer Success Manager @Optel Group

Role Description

The Customer Success Manager’s job is simple: make sure our customers get real value from what they bought, and grow the relationship over time.

• Work directly with customers to understand their operations, challenges, and evolving business goals.
• Ensure solutions are used properly, deliver results, and continue to create value.
• Accountable for keeping customers, growing accounts, and building long-term partnerships.

Principal tasks

• Own and nurture long-term customer relationships across a portfolio of accounts, serving as a trusted partner.
• Engage directly with customers to understand their operations and challenges.
• Identify and drive revenue growth opportunities within existing accounts, including expansions, add-ons, renewals, and cross-sell opportunities.
• Lead customer-facing meetings and presentations.
• Be accountable for customer-related commercial KPIs, including renewal rates and expansion pipeline.
• Partner closely with Sales, Project Management, Support, and Product teams.
• Monitor account health and proactively mitigate risks to retention and satisfaction.
• Maintain disciplined Salesforce usage, ensuring activities and customer insights are tracked and up to date.
• Advocate for the customer internally while balancing OPTEL’s commercial and strategic objectives.

Qualifications

• Experience in Customer Success, Account Management, or a client-facing commercial role involving complex products or solutions.
• Strong commercial instincts, with the ability to articulate clear business value and convert insights into actionable recommendations.
• High level of comfort presenting to customers and leading meetings with diverse stakeholders.
• Excellent relationship-building skills; able to earn trust through credibility and business understanding.
• Highly accountable and data-driven, with experience using Salesforce (or similar CRM).
• Organized, proactive, and comfortable managing multiple accounts and priorities independently.
• Collaborative mindset and experience working cross-functionally across Sales, Product, and Operations teams.
• Strong curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
• Bilingual French and English required, German a valuable asset.

Benefits

• Competitive compensation
• Flexible working hours
• Employee Assistance Program (EAP)
• Comprehensive group insurance plan
• A global organization with a presence on several continents