[Hiring] Customer Success Manager @Overjet

Role Description

We’re looking for a detail-oriented Customer Success Manager who will be responsible for ensuring the success and growth of our DSO customers using Overjet’s software platform. This person will be integral to the success of our enterprise clients, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.

Please note that this role will be paid in USD.

Responsibilities

• Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
• Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
• Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
• Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
• Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

Qualifications

• Currently a practicing dentist in Egypt.
• 3+ years of professional work experience. Experience in B2B SaaS owning a high volume book of business and/or in dentistry is preferred.
• Excellent communication and interpersonal skills.
• Exceptional organizational skills.
• Excitement to learn about artificial intelligence and dentistry.
• Strong work ethic to achieve results in a high-growth startup environment.

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston.
• #4 on FastCompany's Most Innovative Companies list in Healthcare for 2026.
• Named one of the TIME Best Inventions of 2024.
• Recognized in Newsweek’s Most Loved Workplaces in America 2024.
• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In.
• Recognized as one of the Top Startups of 2023 by LinkedIn.
• Included on the definitive 2022 Forbes AI 50.

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.