[Hiring] Customer Success Manager @Constructor

Role Description

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results.
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments.
• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful.
• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources.
• Fielding and troubleshooting customer support requests.
• Creating and updating customer documentation and training materials as needed.
• Always looking for new ways you can make our integration process more robust and make customers feel even more successful.

Qualifications

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas.
• Ability to convince and motivate those around you to do what you know is right.
• Enjoy interacting with customers and solving new problems daily.
• Ability and desire to learn quickly, think outside the box, and come up with solutions to problems.

Benefits

• 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• 💰 A competitive compensation package including stock options.
• 👨‍⚕️ Company sponsored US health coverage (100% paid for employee).
• 🌎 Fully remote team - choose where you live.
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
• 💻 Apple laptops provided for new employees.
• 🧑‍🎓 Training and development budget for every employee, refreshed each year.
• 👪 Parental leave for qualified employees.
• 🧠 Work with smart people who will help you grow and make a meaningful impact.