[Hiring] Customer Success Manager @NRC Health

Role Description

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention, and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions.

Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities.

Qualifications

• Bachelor’s Degree Required
• Healthcare experience a plus

Requirements

• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

Benefits

• Paid volunteer time off
• My Time Off, a form of unlimited vacation
• Up to 12 weeks paid for parental and emergency leave
• Complimentary lifestyle and financial coaches
• Wellness program
• Comprehensive insurance plan