[Hiring] Customer Success Manager @Minitab

Role Description

Minitab is looking for a Customer Success Manager to serve as a strategic, post-sale partner for our enterprise customers. In this high-impact role, you’ll drive adoption, expand usage, strengthen retention, and ensure customers realize measurable business value through their Minitab solutions portfolio.

If you thrive in a customer-facing SaaS environment, enjoy building strategic relationships, and want to influence outcomes at the enterprise level—this role is for you.

• Act as a trusted advisor for a portfolio of enterprise customers
• Lead customers through the Customer Engagement Lifecycle (CEL)
• Conduct outcome-focused Business Reviews and build strategic success plans
• Demonstrate ROI and value realization to drive renewal and expansion
• Identify and mitigate account risks; build proactive retention strategies
• Partner closely with Sales on up-sell and cross-sell opportunities
• Support customer advocacy efforts—testimonials, case studies, references
• Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer
• Contribute to internal best practices and customer success process improvements

Qualifications

• Bachelor’s degree or equivalent work experience
• 3+ years in Customer Success, Account Management, or similar role in enterprise SaaS
• Experience managing high-touch, strategic customers—including executive-level stakeholders
• Strong presentation, communication, and relationship-building skills
• Ability to work independently, think strategically, and influence outcomes
• Willingness to travel to State College, other U.S. Minitab locations, and customer sites

Requirements

• Customer-obsessed
• Strategic thinker with strong business acumen
• Excellent collaborator across Sales, Product, Support, and Services
• Comfortable managing complexity and ambiguity
• Action-oriented, proactive, and energized by problem-solving

Benefits

• Support world-class enterprise organizations
• Direct impact on customer value and retention
• Collaborative culture with strong cross-functional support
• Opportunity to influence roadmap and customer success strategy
• Remote employment will be considered in the following states: PA, FL, OH, TX, NC, MI