[Hiring] Customer Success Manager @Legrand North America

Role Description

Legrand has an exciting opportunity for a Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in the United Kingdom. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Customer Success Manager to support our global enterprise customers. This role partners closely with EMEA Sales, Reseller Partners, and End Users to scope solutions, manage technical documentation, and deliver post‑sale training and professional services.

The ideal candidate brings a strong technical foundation in networking, OOB solutions, and modern NetOps practices, paired with the ability to lead multifaceted projects and deliver exceptional customer outcomes.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field — or equivalent practical experience.
• Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar role.
• Strong understanding of TCP/IP, VLANs, routing protocols (BGP, OSPF, VRRP), and VPN technologies (IPSec).
• Experience with Out‑of‑Band infrastructure: console servers, KVM, IPMI, and related tools.
• Knowledge of data center infrastructure and operational best practices.
• Scripting experience (Python, Bash), version control (Git), and working with YAML/JSON.
• Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles.
• Experience with automation/orchestration tools such as Ansible or Terraform.
• Understanding of NetConf, RestConf, or gNMI.
• Basic cloud networking concepts across AWS, Azure, and/or GCP.
• Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong communication, presentation, and customer‑facing abilities.
• Ability to translate complex technical concepts into business‑relevant value.
• Problem‑solving mindset with the ability to manage competing priorities.
• Independent worker who thrives in dynamic, fast‑paced environments.
• Collaborative approach with a commitment to continuous learning.

Requirements

• Ability to travel up to 50%.
• Fluency in English; additional business‑level languages are a plus.
• Flexibility to support shifting priorities in a fast‑paced environment.

Benefits

• Comprehensive medical, dental, and vision coverage.
• High employer 401K match.
• Paid time off (PTO) and holiday pay.
• Short-term and long-term disability benefit plans.
• Above-benchmark paid maternity and parental leave.
• Bonus opportunities in accordance with the Company’s incentive plans.
• Paid time off to volunteer.
• Active/growing Employee Resource Group network.