[Hiring] Customer Success Manager @OneSignal

Role Description

OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our mid-market business!

Your responsibilities will include:

• Retaining and growing 50 - 60 customers
• Building relationships up and across the organization to achieve success goals
• Contributing to customer onboarding
• Leading customer business reviews
• Writing & publishing customer feedback internally to support product roadmap
• Maintaining a collaborative, team-oriented mindset

Qualifications

• 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Salesforce, Gong, and Vitally
• Understanding of customer messaging and the user journey is a plus
• Highly collaborative with a deep sense of ownership and accountability
• Excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Versatile mindset with a willingness to roll up your sleeves

Requirements

• Based on the West Coast for time zone coverage

Benefits

• Base salary between $110,000 - $140,000
• Expected On Target Earnings (OTE) between $140,000 and $170,000/year
• Competitive equity program
• Comprehensive and inclusive benefits