[Hiring] Customer Success Manager @Easygenerator

Role Description

We are looking for a highly energetic Customer Success Manager to join us!

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell.
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

Qualifications

• A bachelor’s degree or higher.
• At least 2 years of Customer Success (or (key) account management related) experience.
• Excellent communication skills with strong English language proficiency.
• Commercial mindset with a passion for negotiating the best possible outcomes.
• Customer oriented with a focus on helping customers succeed.
• A passion for HR tech is preferred.

Benefits

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fast-growing scale-up environment where you can make an impact from day 1.
• Career framework and growth coaching.
• Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly.
• Remote working policy.

Company Description

Easygenerator is a fast-growing EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg’s, T-Mobile, and Siemens, we’re continuing our global expansion and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.

We are an AI-first company, not only in the products we build, but also in how we operate internally. You’ll gain hands-on experience with the latest AI technologies and develop a future-proof skillset.