[Hiring] Customer Success Manager @Deutsche Telekom IT Solutions

Role Description

As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be:

• The primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential.
• Shifting the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with.

Key Responsibilities

• Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative.
• Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations.
• Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with.
• Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.
• Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes.
• Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.

Qualifications

• Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure.
• Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise.
• Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative.
• Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses.
• Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders.
• UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly.
• Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem.
• Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product.
• Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market.

Requirements

• Please note: remote working is only possible from within Hungary due to European taxation regulations.
• Remote working possibility is only available within Hungary due to European taxation regulation.

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.