[Hiring] Customer Success Manager @Pantheon Systems, Inc

Role Description

As a Customer Success Manager, you will own a portfolio of high-value customers and be accountable for delivering measurable business outcomes throughout the customer lifecycle. You will drive retention, expansion, and cross-sell within your portfolio, develop and execute strategic account plans, and serve as the primary advocate for your customers and the partners serving them.

You will act as a trusted advisor—aligning customer business and digital objectives with the value of Pantheon’s platform. Leveraging strong relationship management, data insights, and operational rigor, you will guide customers through change, optimize adoption, and ensure long-term commercial success for both the customer and Pantheon.

This role is highly cross-functional: you will work closely with Sales, Marketing, Product, Support, and Services teams to ensure customers receive a consistent, high-quality, and outcome-driven experience.

Qualifications

• 5-10 years in Customer Success or a similar commercial, customer-facing enterprise role.
• Demonstrated track record of driving retention, expansion, and cross-sell across complex customer environments.
• Strong communication, executive presence, and negotiation skills.
• Proven ability to build and maintain relationships with senior stakeholders and executives.
• Experience managing the customer lifecycle using CRM and CS platforms (e.g., Salesforce).
• Comfort with data-driven decision-making and account prioritization.
• Highly collaborative mindset with the ability to influence cross-functional teams.

Requirements

• Experience in SaaS, hosting, WebOps, or related technical environments.
• Familiarity with WordPress, Drupal, or similar technologies.
• Understanding of digital engagement automation, customer health scoring, and lifecycle modeling.

Benefits

• The on-target earnings (OTE) range for this role is as follows: €72,000–88,000 EUR OTE.

Company Description

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.