[Hiring] Customer Success Manager @Omnicell

Role Description

At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care. As a Customer Success Manager, you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management. You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders.

If you thrive in a fast‑paced, customer‑driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you.

Qualifications

• Associate degree or 3+ years of relevant Omnicell experience.
• 3+ years in Customer Success, Account Management, Relationship Management, or similar customer‑facing roles.
• Experience managing large enterprise customers with complex operating environments.
• Strong communication skills and exceptional organization, attention to detail, and follow‑through.
• Demonstrated ability to build trust, mitigate churn, and drive renewals and customer engagement.
• Ability to learn, understand, and communicate technical concepts and solution capabilities.

Requirements

• Bachelor’s degree.
• 5+ years managing customer or account relationships in a SaaS environment.
• 2+ years working in retail pharmacy (store leadership or vendor management), preferably with patient engagement or communication solutions.
• Basic Salesforce proficiency.
• Strong analytical and problem‑solving skills, including the ability to deliver ROI insights.
• Proven ability to manage multiple projects simultaneously while prioritizing effectively.
• Self‑motivated, adaptable, and comfortable working in a fast‑changing environment.
• Experience identifying new business opportunities and building relationships to deepen customer value.

Benefits

• Collaborate with pharmacy leaders and internal cross‑functional teams to drive aligned business outcomes.
• Influence customer stakeholders, lead strategic conversations, and inspire confidence in EnlivenHealth solutions.
• Continuously grow your market, product, and technical expertise while supporting customer and team capabilities.
• Deliver operational excellence with clear priorities, ownership of outcomes, and consistent follow‑through.
• Advocate for innovation, challenge the status quo, and proactively shape solutions that enhance customer experience and value.

Work Conditions

• Remote (home office environment)
• Travel: ~15–20%
• Physical Requirements: Sitting, standing, walking, typing