[Hiring] Customer Success Manager @Streamline Healthcare Solutions

Role Description

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.

This position will normally work a schedule aligning with Mountain or Pacific time to support customers in those time zones.

Job Responsibilities for the Customer Success Manager

• Manage multiple customer accounts:
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Qualifications

• Bachelor's degree or higher in a related field
• Prior experience as a Customer Success Manager is desirable
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred
• Excellent interpersonal skills and effective written and oral communication skills
• Innovative
• Critical thinking, problem solving abilities
• Willingness to travel up to 20%
• Willingness to work alternate schedules, as required

Benefits

• Competitive compensation and benefits packages
• Challenging, yet flexible work environment conducive to collaboration and productivity
• Opportunities for growth and continued learning
• Individual contribution is valued and recognized

Company Description

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

This is a remote position based in the United States. The salary range for this role is $70,000 - $80,000 per year, DOE. Employment visa sponsorship is not available for this position.